Does Consistency Matter?

This morning I received a call from a longtime client of ours. Over the years I have provided consulting when required; which really hasn’t been much. Today the request was something like this, “Remember when you did the integration with UPS and Great Plains? Can you do that again?”

This client felt comfortable calling directly to the person who had helped her before, and the solution was delivered quickly and easily.

Yes, consistency matters. Work with people who know what they’re doing, and who have been doing it for a long time.