SAN DIEGO; April 3, 2006 – Rose Business Solutions, Inc. has turned the tables on its clients by putting them in the advisor’s role.  

The 15-year-old, award-winning financial systems selection and implementation firm started a customer advisory board two years ago. Input from the board has led to new hires as well as improved programs, including a new tiered approach to technical support with dedicated staff to manage it; a more focused series of customer satisfaction surveys; and, most recently, an advanced technical service option that, like a housecall, requires a Rose Business Solutions’ technology specialist to travel to the client’s location at regular intervals to manage the server technology that hosts their critical business software. Also launched recently is an easy-to-use web-based portal that client staff can use to access all of the business information and processes they need to get their jobs done from their desktop.  

Representatives of Accredited Home Lenders, Karl Strauss Breweries, HealthLine Systems, 3E Company, Santarus, Inc., Kintera, La Jolla Beach & Tennis Club, DivX Corp., and Rokenbok Toy Company have joined the 2006-2007 board and will serve for a one-year term, attending all quarterly meetings and user groups and participating in the Rose Business Solutions Annual Customer Conference.

“Major programs, pricing and new services are vetted by the customer advisory board first and their input has been instrumental in creating great, solid programs that are understood and appreciated by all of our customers,” says Linda Rose, CEO of Rose Business Solutions.

Rose says that the board was one of the reasons that Microsoft singled out the company globally for its annual Excellence in Customer Care award in 2004.

About Rose Business Solutions, Inc.
Founded in 1991 with offices in San Diego and Los Angeles, Rose Business Solutions is a leading business systems and implementation group in Southern California.  It has assisted hundreds of small and mid-sized companies implement Microsoft Business Solutions applications.  With a highly skilled and experienced staff of certified accountants and industry professionals, Rose Business Solutions distinguishes itself from other value-added resellers on its high commitment to customer service.  For more information about Rose Business Solutions, visit www.rosebizinc.com.